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Category: Activities
Type: Public
Created: Oct 12, 2018
Members: 1
Views: 108
Location: dgds , Andorra
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'My flight doesn't exist': Discount airline leaves

'My flight doesn't exist': Discount airline leaves customers stranded

When Erin Levi booked a $179 one-way flight to Paris on Level airlines for a friend's wedding a few weeks ago, she joked that it was too good to be true. It was.

When the travel writer arrived at Newark Airport on Sept. 9, she couldn't find her gate -- it was as if her flight didn’t exist.Cheap Flights from Shijiazhuang to Seoul

Levi, 35, had entered her information into the airline's website to check in hours earlier. She had run into an error message while trying to choose a seat but otherwise hadn't noticed anything unusual. Unbeknownst to her, Level's launch of its Newark to Paris service had been delayed until Sept. 18, information that never appeared on the company's website.My flight doesn't exist!" she texted her friends from the airport. "Airline hasn't started transatlantic operations apparently!"

At the airport, Levi couldn't find a counter or an agent for Level, so she double-checked her ticket. It read "OpenSkies," a boutique airline operated by British Airways. So she headed to their counter. It was there, she said, she was told Level had delayed launching the Newark to Paris route and was given a number to call.

By that point, though, it was past midnight, and no one was answering the airline's hotline. So Levi bought a new ticket on Wow airlines, hoping to be reimbursed for the $319.98 she paid for the last-minute seat.

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